Property Redress Scheme
We are a consumer redress scheme, authorised by the Government since 2014, to provide an impartial service that considers consumer complaints about a variety of property related issues.
All property agents who carry out estate, lettings and property management work, have a legal responsibility to belong to a redress scheme and, if at any point, the consumer feels the service one of our members has provided falls short of what is expected, they may be able to raise a complaint.
We also provide redress for other property professionals which includes landlords, and we offer dedicated tenancy mediation helping to resolve tenancy issues and prevent cases needing to go to court.
Please note the Property Redress Scheme is not a regulator or an enforcement agency.
The Property Redress Scheme is a trading name of HF Resolution Ltd and has three distinct parts to its structure:
- Executive Board and Operations
- Office of the Head of Redress
- Advisory Council